Everybody wants to feel special…
If you can make your customers feel like they are the most important person in the world, they will want to come back to you because they love that feeling.
During one of our rentals, we sent a message to check up on one of our Guests, and they told us:
“Yeah, my trip is not going so well right now as far as my actual Airbnb because they kicked us out and gave us a lesser place, but the rental car has been great. I really appreciate it. Thank you, and thanks for checking in on me. I’ll definitely be renting with you again!”
It truly means something special when someone points out that even though their day is going bad, you were able to be there to make them feel a bit better.
So much so that they’re willing to book with you again in the future and be a referral source!